Ribbon customisation problems

I’ve been following the instructions on configuring the MatterCentre ribbon. When I point to a new path (per the instructions on page 14), the controls on the MatterCentre groups/tabs lose their labels. Any ideas why?
BTW I tried attaching screenshots to this post but when I clicked Upload I got an error message saying the connection was reset by host.

There was a bug in the ribbon xml export routine at one time that may be affecting you. I can find the exact details but if you look at the Control / Button ids in the XML are they all prefixed with the name of the application?
If so they can be fixed by removing the prefix which I think is ApplicationName- . It is constant in each file so a find and replace should suffice.

Hey Richard
Here's a snip from the XML - is it showing the bug you mentioned?
<tab idMso=“TabHome” visible=“true” getLabel=“GetLabel” getKeytip=“GetKeyTip”>
<group id=“Microsoft.Word.Document-_-TabHome_Connect” insertBeforeMso=“GroupClipboard” visible=“true” label=“MatterCentre” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” getKeytip=“GetKeyTip”>
<button id=“Microsoft.Word.Document-_-TabHome_Connect_Connect” getImage=“GetConnectImage” tag=“ADDIN;CONNECT” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” getSize=“GetSize” onAction=“RunCommand” getKeytip=“GetKeyTip” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<separator id=“Microsoft.Word.Document-_-TabHome_Connect_Sep1” visible=“false” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_View_Command” image=“BlogHomePage” tag=“OMS;COMMANDCENTRE” label=“Home” screentip=“Command Centre” size=“normal”/>
<menu id=“Microsoft.Word.Document-_-TabHome_Connect_ViewMenu” size=“normal” image=“DocumentMapReadingView” label=“Info”>
<button id=“Microsoft.Word.Document-_-TabHome_Connect_View_Client” image=“AccessTableContacts” tag=“OMS;CLIENTINFO” label=“Client info” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_View_Matter” image=“FormulaMoreFunctionsMenu” tag=“OMS;FILEINFO” label=“Matter info” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_View_ContactManager” image=“AddressBook” tag=“OMS;CONTACTMANAGER” label=“Contact manager” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
</menu>
<menu id=“Microsoft.Word.Document-_-TabHome_Connect_CreateMenu” size=“normal” image=“QueryShowTable” label=“Create”>
<!--<button id=“Microsoft.Word.Document-_-TabHome_Connect_Create_AssocLetter” image=“MailMergeAddressBlockInsert” tag=“OMS;TEMPLATESTART;LETTERHEAD;ASSOC” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />-->
<!--<button id=“Microsoft.Word.Document-_-TabHome_Connect_Create_ClientLetter” image=“MailMergeAddressBlockInsert” tag=“OMS;TEMPLATESTART;LETTERHEAD;CLIENT” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip”
getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />-->

<button id=“Microsoft.Word.Document-_-TabHome_Connect_View_PrecedentLibrary” image=“LookUp” tag=“OMS;PRECEDENTS;ACTIVE” label=“Precedent Manager” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_Create_Matter” image=“FormulaMoreFunctionsMenu” tag=“OMS;NEWFILE” label=“Matter” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_Create_Time” image=“StartAfterPrevious” tag=“SCRIPT;NEWTIME” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
</menu>
<splitButton id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtons” size=“normal” getKeytip=“GetKeyTip” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowLabel=“GetShowLabel”>
<menu id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtonsMenu” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” getKeytip=“GetKeyTip” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel”>
<button id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtonsMenu_Save” image=“FileSave” tag=“OMS;SAVE” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtonsMenu_SaveAndContinue” image=“FileSave” tag=“OMS;SAVE;CONTINUE” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtonsMenu_SaveAsPrec” image=“FormPublish” tag=“OMS;SAVEASPREC” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
<button id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtonMenu_ManualSave” image=“FileSave” tag=“OMS;TEMPLATERUN;ManualSave” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” onAction=“RunCommand” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
</menu>
</splitButton>
<dynamicMenu id=“Microsoft.Word.Document-_-TabHome_Connect_SaveButtonsMenu_Precedent” getContent=“GetContent” image=“MailMergeAddressBlockInsert” tag=“ADDIN;INSERTPRECEDENT” getLabel=“GetLabel” getDescription=“GetDescription” getScreentip=“GetScreenTip” getSupertip=“GetSuperTip” getSize=“GetSize” getKeytip=“GetKeyTip” getEnabled=“GetEnabled” getVisible=“GetVisible” getShowImage=“GetShowImage” getShowLabel=“GetShowLabel” />
</group>
</tab>